- Frequently Asked Questions -
What happens when I arrive?
We ask that you sign in and answer the questions that appear on the sign-in sheet before your appointment begins. The two questions pertain to any relevant medical history that will affect the massage. You are invited to relax with a cup of tea or to browse our selection of natural products, books, jewelry and more, while you wait.
Is it necessary to schedule an appointment in advance?
Please schedule your appointments as far in advance as possible. Weekends and holidays are very busy times for us and we would like to accommodate your needs.
What are your hours of operation?
We are open 7 days a week 365 days per year. Monday - Wednesday 10:00AM to 7:00PM Thursday - Saturday 10:00AM to 8:00PM and Sunday 10:00AM to 3:00PM. The hours do change occasionally with the seasons.
Where does the massage take place?
The massage center includes a large open area for relaxation and four private and comfortable massage rooms. Your massage will take place in the privacy of one of the massage rooms.
What method of payment do you accept?
Cash, VISA, MasterCard, Hotel Room Charge and American Express are accepted.
What types of products do you use for the massage and facial massage?
All of our massage gels, crèmes and lotions are natural and /or hypoallergenic and most are appropriate for sensitive skin. Weleda brand products are used for the facial massage and include rose water or almond oil cleanser, toner, masque and moisturizer. Please inform your therapist of any allergies or concerns about the products before your appointment begins.
What is the facial massage?
For a full description please click here Shoulder and Facial Massage.
How should I dress?
You may dress as you wish. You will have the privacy of your own massage room throughout your appointment and there are facilities in the Split Rock fitness area for your convenience. As a Mountain Massage client you are welcome to use the women's and men's locker rooms, showers, steam rooms and hot tubs.
When should I arrive for my appointment?
Please arrive 10 to 15 minutes prior to your scheduled appointment. A 24-hour cancellation policy does apply to all appointments. Failure to comply will result in full payment of services.
Are there showers available?
Yes, as a client you are welcome to use the women's and men's locker rooms, showers, steam rooms and hot tubs provided by Split Rock Resort.
Does your staff include both male and female massage therapists?
At this time our professionally trained staff consists of female massage therapists.
Is the gratuity included?
Gratuity is not included however, it is gratefully accepted at your discretion.
What is your cancellation policy?
A 24-hour cancellation policy applies to all services (48 hours on holidays). All appointments are confirmed with a Master Card or VISA number at the time of scheduling. Failure to comply will result in full payment of services.
What happens during the massage appointment?
Your massage therapist will lead you to your own private and comfortably decorated massage room where you will take a few minutes to exchange your goals for the session and any pertinent medical information. The therapist will instruct you to undress to your level of comfort, indicate how to lie on the massage table and then to cover yourself with the sheet and blanket if needed. At that time the therapist will exit the room for several moments while you prepare and relax on the heated massage table. The therapist will knock on the door and wait for your response before reentering the room. You will remain completely draped throughout the appointment while the therapist will uncover the arm or leg as it is massaged. From this point your only concern is relaxation and comfort. Appointments are usually provided in silence however you are encouraged to communicate your preferences for pressure, temperature and comfort.
Do you offer appointments for children?
Yes, and we are seeing more and more children of all ages from 8-16. We do ask that an adult accompany children and young adults under the age of 18. The adult can wait in the massage room or the common area during the massage session.
How do I choose the type of service to schedule?
We are happy to help you with this decision and you are welcome to browse the descriptions by clicking here. It is helpful to determine your personal preference for the massage session. Would you like a relaxation massage as in The Mountain Massage or something more specific for example Deep Tissue or Neuromuscular massage?
